On my new desktop, I downloaded and installed the Firefox browser (to replace Internet Explorer). I also set Firefox to be the default browser via it's own start-up welcome screen.
In the Norton Internet Security 2007 window, I clicked on 'Learn More' because I wanted to know more about Windows Account Control. It opened in Internet Explorer.
So I went to 'Default Programs' under the Start menu to make sure. I clicked on Firefox to make it the default browser.
In the Norton Internet Security 2007 window, I clicked on 'Learn More'. It opened in Internet Explorer.
Let me guess. The morons at Symantec are calling up Internet Explorer directly.
5 comments:
Hello Anonymous,
I stumbled over your blog today and noticed your frustration over problems with Norton Internet Security. I'd like to offer my help to resolve these issues, at least some of them. If you are interested, please email me at symantec.ux@gmail.com.
Cheers for now,
A Symantec employee
Hello Symantec employee.
I appreciate that you're brave enough to wander in and make such an offer.
It is self-evident that most of these issues are clear examples of carelessness on the part of the Symantec programmers. In most instances, they're not something that can be fixed at my end. There's no setting on my computer to fix buggy, software.
On the other hand, perhaps you'd like to go through each issue on this blog and add a comment if you feel that it has already been fixed as of whenever, or perhaps that it is a known issue that will be fixed later, or even if you feel that it is a problem on my PCs.
Please sign your comments as being from Symantec so that we can all see what the (semi-) official position is.
But it is clear that this blog could simply be handed over to the VP of programming (or whatever) and let him or her get to work.
Hi Anonymous,
I agree with you regarding the buggy parts of Norton Internet Security -- these are global issues that have little to do with your personal environment.
My offer was directed towards issues that are unrelated to software bugs (e.g. error messages or some Live Update problems) and could probably be resolved with appropriate technical support. If you'd like assistance with issues that are unique or related to your environment, then send me an email.
I hope you understand that I cannot disclose my identity and can also not prove my position with Symantec, at least not in a public blog on the internet. I am only representing myself and not Symantec.
Cheers,
A Symantec employee
I remember buying Norton Tools for Windows 3.1 in 1993 and after the trouble that bit of software gave me, coupled with the complete lack of response from Symantec to numerous emails, I swore I would never use any of that crap corporation's products again.
Unfortunately various businesses I have worked with since have been found to be using it. But I have a hugely successful track record of having all of those businesses not renew their subscriptions when the time came, had all the instances of it that I come across uninstalled (usually with much whining and griping from the damn program) and replaced with a combination of AVG, SpyBot Search and Destroy and Ad-Aware.
Lately I have switched all my home PCs to Macs and I have been able to do away with all that crap.
It feels good to be free.
Shrivel up and die Symantec. You suck, you always have sucked and you always will suck.
Just to be clear, there's several 'anonymous' here including me, the blog owner.
I thought that Norton AntiVirus was pretty reasonable, right up until something like 2003 or so. I don't recall the exact edition when it all started to go to hell.
I went through Symantec Tech Support by telephone to try to gain control of the Simply-Will-Not-Listen scheduler. The tech support guy was pretty good, and he help me with some magic incantations. But he couldn't answer the simple question about why the LU (Live Update) scheduler can't be controlled from the user interface. You know, like every other program in the known Universe?
As of right now, my status is as follows:
Old XP Desktop = NIS07 removed. Works fine.
Newish Vista Laptop = Had to reinstall NIS07. Aside from many QA issues, seems to be working.
New Vista Desktop = No major issues. Still see many QA issues.
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