Symantec deletes reasonable PIFTS questions

I couldn't let this pass.


The appearance of a file in a non-existent folder suggests rootkit-like behaviour. PIFTS.exe attempts to contact a server in Africa, which has been traced to Symantec.

http://www.theregister.co.uk/2009/03/10/norton_pifts_mystery/


These conspiracy theories were further fanned by Norton's decision to delete threads on its forums related to the update. ... Symantec claims it wasn't censoring posts, but rather fighting off a spam attack. "Within minutes, several dozen user accounts were created commenting on the initial thread, and/or creating new threads on the topic," the company says in a statement. "Over the next few hours, over 200 user accounts were created. Within the first hour there were 600 new posts on this subject alone."

http://www.pcpro.co.uk/news/249314/symantec-apologises-for-patch-havoc.html


Well duh. You make a major, multi-layer, screw-up like that, then fail to explain yourself promptly, and then you're surprised and shocked that your customer base reacted with dozens or even hundreds of perfectly-reasonable questions?

What - are you really that stupid?

(Yes.)

Please - get a brain and have it installed.